Refund policy
Returns
Returns are accepted within 14 days of delivery for eligible items.
To qualify for a return, your item must:
- Be unworn, unwashed, and in its original condition.
- Have all original tags attached.
- Have the hygiene liner fully intact and unremoved.
- Be free of makeup, deodorant, perfume, lotion, pet hair, stains, or any signs of wear.
For hygiene reasons, we cannot accept returns that do not meet these requirements.
Store Credit (Recommended)
We encourage customers to choose store credit, as it’s the quickest way to receive your refund and find another size or style you’ll love.
Once your return has been inspected and approved, your store credit will be issued via email.
Refunds
If you prefer a refund to your original payment method, your return must first pass our inspection.
Please note:
- Original shipping charges are non-refundable.
- Customers are responsible for the cost of return shipping.
- Refunds will be processed once your return has been received and approved.
Final Sale Items
The following items cannot be returned or exchanged:
- Gift cards
- Items marked Final Sale
- Any item returned without its tags or hygiene liner
- Any item showing signs of wear or damage after delivery
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos so we can make it right.
How to Start a Return
To request a return, please contact us at:
Include your order number and reason for your return, and we’ll guide you through the next steps.